Volume 1 of JF Brink's hit series gets a deluxe edition!
Hi All!
This will be a quick one today, but getting back to updates related to this campaign, we have the bookmarks ordered and should be getting them in from the printer soon! Once they come in we'll be sure to share some pictures! :)
Hi everyone!
If we haven't made our formal introduction update on this campaign yet: Hi, I'm Eira, Head of Crowdfunding and Fulfillment over here at Wraithmarked and I'm here with my colleague Heather. Nice to meet y'all (or possibly hello again).
I'm interrupting our regularly scheduled updates to let you know that we're slightly changing how we handle a few things here at Wraithmarked, first and foremost, how we offer and manage support. Second, our update frequency. So let's jump right into it!
Over the last couple of years, we've been very fortunate to see our audience grow considerably and we've expanded to account for that. We started taking email support requests, brought new people on board to help, and transitioned from an email inbox to a ticketing system. None of it has been perfect, but we've always tried to provide you all with the best support possible.
So here we are again, making a change to hopefully improve your experience as well as ours. At time of writing, there are three primary ways for you to contact us: Kickstarter comments, Kickstarter messages, and our support email. Over the last few months, wrangling all of these different channels has exposed a few inefficiencies that we'd like to address.
Effective immediately, if you need help with something, please send an email to [email protected]. If you send us a Kickstarter message, we're going to reply with a form response asking you to send your request to our support email.
You're of course welcome to comment as you feel you need to and we will reply to your comment as soon as we're able!
If you've never contacted us for any issues, here are a few important things for you to keep in mind. First, we are open 8am - 4pm EST. Second, we are closed on all Federal US holidays. Finally, when you contact us, we will have your request assigned to either Heather or myself AND we'll always do our absolute best to reply to your request within 3-5 business days.
Over the past couple of years, we've generally held to a firm stance of posting 2 updates on each campaign a month. While in many cases we have plenty to talk about, sometimes— particularly if books are crossing the ocean— there's not much to share. So, going forward, our campaign update policy will be "no less than 1 update a month". Even though we'll continue in our endeavor to share 2 updates a month with you, there may be months where there is only 1 update.
Thanks so much for your time and your continued support! We'll catch you in the next update!
— Eira & Heather
Hi everyone!
Quick check-in for everyone today! Now that we have the art prints sorted out and in process, we've started work on the next reward item on our list— the bookmarks! In the last couple of weeks we've finalized the bookmark designs to get them ready for printing and will be placing the order for those by the end of this week or early next week! Once we've officially placed the order we'll let y'all know!
Here's a quick refresher on what those are going to look like:
Hey everyone!
We got the new art print proofs in last week! While the tweaks we made were relatively minor, we do think they resulted in an overall improvement. :)
Take a look!
Now that we're happy with how those look, we've gone ahead and approved the print run. Once those come in we'll let you know!
Hi everyone!
Got some exciting news for y'all today! Just the other day we received the physical proofs of the art prints we ordered. Take a look!
They look almost perfect, but we need to make some adjustments to the foil so it's not covering up his face. We'll be getting those changes over to the manufacturer today and will get another set of proofs before commencing with the full print run.
Once we get those in, we'll let you know! Stay tuned!