Volume 1 of JF Brink's hit series gets a deluxe edition!
Hey Everyone!
We have a quick update for y'all today. While our designer Shawn works on getting the interior of the book done, we thought we'd share some of the interior art pieces by Joshua Raphael and Dive Eight Studio!
Hi Everyone!
While we're waiting on further updates regarding production, we wanted to take a moment to do a quick intro. While interacting with us here on Kickstarter or via our support email, the majority of the time, you'll be chatting with two people!
I am in charge of coordinating the campaigns and fulfillment for nearly everything Wraithmarked does. I came to Wraithmarked close to 2 years ago after spending more than a decade as your friendly neighborhood IT gal. Most days, I can scarcely believe it's real. But here I am, with all you fine people, eagerly waiting to get my hands on this and every book we make. :)
A couple of quick things about me. I'm a sci-fi/horror author, a published tabletop RPG developer, and sometime musician. When I'm not being a total dork, I collect bumps and bruises by skating with a local roller derby team under the name 'Tryst Issues'.
In addition to helping out my benevolent overlor- Eira, I'm also head of the Wildcrown brand! You'll likely talk to me if you send us a support message here on Kickstarter or via email. I also help with coordinating our Kickstarter campaigns and fulfillment, and in between all of that, I also design our enamel pins! Being able to work creatively has been such a blessing - I love what I do. <3
Within Wraithmarked and Wildcrown, I'm a bit of a nerd. Outside of Wraithmarked and Wildcrown... also a nerd. I have my own illustration business which allows me to travel to different conventions and meet some truly fantastic con-goers and fellow artists alike! I build Zoids model kits, play too many video games, collect trinkets, and dote on my cats, Soren, Taro, and Edgar.
We bring all this up to let you all know that when you interact with us, you're talking to real people who have been involved with the creative process from start to finish. It's super important that your experience with us is a good one. While we can't promise completely smooth sailing— manufacturing and distribution are tricky businesses— we will do our best to keep y'all informed as the process progresses.
That's all for today! Just wanted to stop by, give y'all a peek behind the curtain, and say hello! Thanks again for supporting what we do here at Wraithmarked!
Cheers!
Eira & Heather
Hey Everyone!
Today, we wanted to take a moment to remind everyone how you can access your pledge. Even though we're still a ways off from fulfillment, it's never a bad idea to hop in to make sure your shipping information is up-to-date! Using the following link, enter the email address that's attached to your Kickstarter account and you should be able to pull your pledge right up!
We'll post a few more reminders like this as we get closer to fulfillment. If you have any questions, please check out the campaign FAQs and if you need additional help, feel free to email us at [email protected]. We're open Monday-Friday 8am-4pm (excluding US holidays)!
As with our last update regarding this matter, apologies for the copy-and-paste nature of this one, also. Since this was a widespread issue that affected nearly all of our campaigns, we thought it best to just keep it uniform for consistency.
Following up on our previous update about our printing partner, CPi, we’ve gotten word from our that their systems are back online! Of course, as with any significant outage, that is only the first step. We expect it will take a little bit of time for them to get rolling again for all their clients, so while we still anticipate some delays on a few of our projects, they are not likely to be as significant as previously expected.
In fact, we have already been in communication with CPi regarding the next steps on a number of our upcoming projects. Even in the midst of this outage, they were able to get physical proofs for two of our upcoming campaigns shipped out to us for review (pictured below). So we're thankfully well on our way to being back on track.
While the outage was ongoing, we've continued working with our other production partners to produce other campaign rewards such as bookmarks, art prints, pins, etc. to ensure that we're as ready as we can be once the books are printed. We have also updated our project pipeline tracker to reflect any projects with anticipated delays and will update folks for those respective campaigns as we move forward with production.
Finally, if you require assistance with your pledge, need to change your shipping info, or have another question, please send an email to [email protected]. We’re open Monday-Friday, 8am-4pm EST, and will be happy to help however we can (it usually takes 3 to 5 business days to get back to you, but we do answer all tickets in need of a response). 🙂
Thanks so much for your continued support, patience, and understanding!
Hey everyone!
First, we apologize for the copy-and-paste nature of this update. After reading, you’ll understand why it didn’t make sense to modify it for every campaign we have going on.
We wanted to touch base with you on a developing situation that will likely be affecting the production of all our projects for the next several months. In the last few weeks, our primary printer (CPi, based out of the UK) made us aware of a cyber attack that created a network outage and subsequently delayed a few of our campaigns that were just about to start the printing process. At the time, we notified backers of those campaigns, but as time has gone on, it has become clear that their entire production schedule has been impacted.
We don’t know the full scale of this outage from a technical perspective, but we do know that all of their clients are affected. Because of that, we can guess that each day this situation persists has the potential to delay their production schedules days or even weeks at a time.
You can read a bit more about the situation here:https://www.printweek.com/content/news/cpi-tackles-cyber-attack/
If this campaign is due to fulfill in the next 6-8 months, it’s very possible there may be some delay on that, ranging from a few weeks to a few months. If this campaign is due to fulfill 9-14 months from now, we are hoping there won’t be any delay at all. Unfortunately, it will all be difficult to predict, so we wanted to let you know regardless.
We have managed to get physical proofs for a couple of campaigns, but even with our approval, CPi will not be able to start the full print run until their systems are back online and they’ve gotten caught up. As we get news from them, we’ll update you all here when relevant.
There isn’t much Wraithmarked can do short of communicate with you all and be patient as CPi gets their systems back online. In the meantime, if we still have other products left to order for this campaign, such as bookmarks, prints, pins, etc. we’ll continue to get those from our other manufacturing partners as planned.
Finally, if you require assistance with your pledge, need to change your shipping info, or have another question, please send an email to [email protected]. We’re open Monday-Friday, 8am-4pm EST and will be happy to help however we can (it usually takes 3 to 5 business days to get back to you, but we do answer all tickets in need of a response). 🙂
Thanks so much for your continued support! We’ll continue to keep y’all posted as this situation gets resolved.