Art Print Designs Being Finalized for Production
3 months ago
– Tue, Sep 10, 2024 at 06:57:37 AM
Hi Everyone!
With surveys sent and most of them filled out, our first order of business is getting the smaller reward items made. The art prints will be first, then the bookmarks after that. We're getting the finalized print files for the art prints done this week and will likely be placing the order for them early next week. We'll update here again once those orders are placed!
After a short delay... The rest of the surveys are going out!
3 months ago
– Wed, Aug 21, 2024 at 06:39:17 AM
Howdy, folks!
The smoke test over the last few days was successful so we'll be sending the remaining surveys out this morning. It may take a little bit for Backerkit to process them, so we appreciate your patience!
Just to reiterate a couple of the tips from our last update, if you don't see your invite email show up by the end of the day today, please take a look at the following:
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Spam Folder: Survey emails can occasionally find their way to your spam folder. If you don't see anything come through from Backerkit check your spam folder first.
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Gmail Promotions Folder: We don't have any confirmation of this, but we've been seeing some people on Reddit and elsewhere mentioning that their Backerkit emails have been going to the "Promotions" folder in Gmail. Obviously, if you don't use Gmail, you can disregard this.
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Apple ID Email Addresses: If the email address tied to your Kickstarter account is a secure Apple ID address, the survey email may be blocked entirely. The email addresses look something like this: "[email protected]". If you're not seeing the email from Backerkit, check to see if your email address looks like one of these. If it does, we recommend that you first change that email in Kickstarter so you avoid any future issues.
- Once you've checked both of those things send us a message here or send an email to [email protected] to let us know what your updated email address is.
Going Forward
Here is what you can expect in the coming months as we work on fulfilling this project.
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First, please remember that we operate on a 12-14 month production and fulfillment schedule.
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As we get all of the products made, you can expect to see an update from us at least twice a month. So stay tuned here for all the latest!
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Once we have the products and are ready to start fulfillment, we will post an update and send an email giving everyone 48 hours to update their addresses if needed. Once that window closes, you will not be able to update your address yourself and will need to contact us directly to make those changes.
- With addresses locked, we will start packing and shipping. This final step will take some time. We appreciate your patience. ❤️
First Batch of Surveys Going Out!
4 months ago
– Fri, Aug 16, 2024 at 06:09:44 AM
Hi Everyone!
Thanks for your patience as we sorted out those technical difficulties at the end of last week!
We're just about ready to start sending out surveys, but the last piece of that process is what's called a smoke test. To do this, we send out surveys to about 5% of backers to make sure everything in Backerkit is working as it should and that we haven't broken anything. We'll be conducting this test over the next 24-48 hours. If everything goes well, you can expect the rest of the surveys to go out by Wednesday at the latest!
While we do that, here are a couple of things to keep in mind:
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Spam Folder: Survey emails can occasionally find their way to your spam folder. Once we announce that all surveys have gone out, if you don't see anything come through from Backerkit check your spam folder first.
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Apple ID Email Addresses: If the email address tied to your Kickstarter account is a secure Apple ID address, the survey email may be blocked entirely. The email addresses look something like this: "[email protected]". Again, once all surveys go out, if you're not seeing the email from Backerkit, check to see if your email looks like one of these. You can try contacting Kickstarter support to change that, though we've seen backers have mixed results.
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If either of the above situations is the case, or you can't find your email invite at all, either message us here on Kickstarter or send an email to [email protected] to let us know and we'll get that straightened out for you.
That's a Wrap!
4 months ago
– Sat, Aug 03, 2024 at 07:51:07 AM
(Sorry this is a day late. Totally forgot to put this up last night even after Eira so nicely got it all put together for me 😅 - Bryce)
Hey Everyone!
It's been a fun month with this campaign! Y'all helped us raise over $70k, thank you so much! We can't wait to get to work!
NEXT STEPS
Now for a little housekeeping. With the campaign done, here is what you can expect in the coming weeks and months.
- First, Kickstarter will process all of your payments. That will take approximately 15 days.
- Once the payments have been processed, we will send out surveys to the email addresses you have attached to your Kickstarter account.
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Answer your survey questions and grab any extra Add-Ons you want. Charges for additional items will be processed automatically as you complete your survey.
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It's going to take some time to get all the products made, and then coordinated to fulfill! But you can expect to see an update from us at least twice a month. Sometimes these updates may be about progress with the books, they may be about the other goodies y'all have gotten like the bookmarks, pins, stickers, etc. or they may just be us checking in to let y'all know we're all still hard at work. Regardless, stay tuned here for all the latest!
- As the products get made, expect periodic reminders from us to complete your surveys and/or update your shipping addresses.
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This is further down the road, but in the weeks leading up to fulfillment, we’ll post another address update reminder before finally sending an email giving everyone 48 hours to update their addresses if needed. Once that window closes, you will not be able to update your address yourself and will need to contact us directly to make those changes. See our FAQs for more information.
- With addresses locked, we will start packing and shipping. This final step will take some time. We appreciate your patience. ❤️
Please be aware that the times mentioned above are estimates. We try to stick to them as much as possible but sometimes it takes an extra day or two to move on to the next phase of the process. Especially with big campaigns like this.
If you ever have questions, please feel free to send us a message here or contact us via email at [email protected] and our support team (8am-4pm EST, Mon-Fri) will be happy to help!
$50k Stretch Goal Unlocked!!!
5 months ago
– Fri, Jul 19, 2024 at 12:19:03 PM
Hi Everyone!
We were super excited to see this afternoon that y'all helped us cross the $50k stretch goal! Thank you so much! This unlocks a second illustration for the rear endsheet of the books. As with the others, this piece will be by Joshua Raphael and Dive Eight Studio!
Here's a look at what the piece they did for the front endsheet:
Next up, at $100k we'll be able to get an additional interior art piece also by Joshua and Dive Eight! Let's see how fast we can get there!
